Refund policy

Refund & Exchange Policy

No try-ons during delivery. Orders cannot be opened or tried on while the courier waits.
Requests must be made within 3 days of delivery via info@arruvia.com or Instagram @arruvia.

Evening Wear:

No refunds.
Exchange only within 2 days maximum, for the same price value or more.

Casual Wear:

Eligible for refund or exchange within 3 days.

Conditions:

Items must be unused, unworn, in the same condition you received it, and in original packaging.
Customers are responsible for all shipping fees (returns & exchanges).
Sale items are not eligible for refunds/exchanges.

Once the courier leaves, the order is considered accepted.

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